Telehealth Services

TELEHEALTH SERVICES

Due to the COVID-19 Pandemic, we have moved the provision of most clinical services to telephone and video-based platforms, in accordance with CDC and state guidelines and in the best interest of our patient’s health. This includes psychotherapy, speech and language therapy, as well as some parts of the neuropsychological assessments, including intakes, feedbacks, and portions of the evaluation when possible. RNBC is currently seeing patients who are able to follow our safety protocols for in-person services when deemed clinically appropriate. We also offer virtual developmental testing for families with young children who have early developmental concerns. We continue to monitor our phones. Please reach out and we can answer any questions you may have. Please see below for specific telehealth services we are offering and how to access them. We look forward to getting to know you!

Interested in receiving telehealth services at RNBC?

If you are interested in receiving services, please complete our Patient Survey. A member of our team will contact you after reviewing the form to discuss your service request and begin the intake process.

Due to the high volume of need at this time, wait times for receiving a call back for scheduling are higher than normal. Thank you for your patience as we work to manage the high volume of requests.

Virtual Visits:

Our virtual visits are conducted through the video platform using the Rush MyChart system. It is recommended that several days prior to your appointment, you take the time to download the MyRush App (https://apps.apple.com/us/app/my-rush-mobile/id1321588963 or https://play.google.com/store/apps/details?id=edu.rush.mobile&hl=en_US&gl=US) on your mobile device (phone or I‑pad) so you can ensure that any questions you have can be answered prior to our appointment. In order for the video platform to work you must check-in to the appointment and complete the visit using you mobile device (the video system will not work when using a computer). Families can sign up for MyChart at the following website https://mychart.rush.edu/mychart/Authentication/Login and can reach the MyChart help line at (312) 563‑6600 between 8 a.m. and 6 p.m., Monday through Friday.

Once you’ve signed up, there is one more step to complete. Children 12 and older must grant proxy access to their MyChart account for parents to have full access to their medical records and to access the embedded video platform. Additionally, if your child is under 12, you will need to complete proxy forms if you intend for them to independently sign into their own MyChart to access the virtual visit (this can take up to 24 hours to process once submitted). Please complete these steps several days in advance and then log into MyChart a few minutes prior to the scheduled appointment. Please use the phone number above if you encounter difficulties getting signed up for MyChart.